Return and Refund Policy

Outbackortho.com Return and refund policy - Shoe Emporium

Thank you for choosing Outbackortho.com as your go-to destination for quality shoes. Your satisfaction is our priority and we have established the following terms and conditions to ensure a seamless return and refund process for your shoe .

30-day return period

Outbackortho.com - Shoe Emporium offers a generous 30-day return period, allowing you to request a return within 30 days of receiving your shoe purchase. To be eligible for return, the shoe product must be unopened, unused and in its original packaging. Valid proof of purchase is required.

Initiating a return

To initiate a return, please contact us via email at contact@outbackortho.com. Upon approval, we will send you a return shipping label and detailed shipping instructions. Please note that returns will not be accepted without prior approval.

Return labels for customers.

For defective shoe products: Download/print the return label provided.
If customer regrets: Download/print the return label provided.

Return Period

Customers have a 30-day period to initiate a return from the date they received their shoe product.

Accepted product terms for returns.

We accept returns for shoe products that are unopened and unused.

Restocking fees

At Outbackortho.com, we believe in transparent policies; therefore, no restocking fees are charged on returns.

Return shipping costs for customers

For defective shoe products: no return shipping costs.
For customer regrets: Customers are responsible for return shipping costs.

Damaged or inaccurate products.

If you receive a damaged or inaccurate shoe product, please let us know immediately via email at contact@outbackortho.com. We will guide you through the necessary steps for replacement or refund.

Exchanges

Outbackortho.com only processes exchanges for defective or damaged shoe products. For exchange inquiries, please use our store's mailing address.

Restoration fees

No restoration fees will be charged on your returns.

Refunds

Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund as soon as possible. If approved, your original method of payment will be credited. Please note that processing times may vary depending on your bank or credit card company.

Contact Information