Frequently Asked Questions

HOW CAN I PLACE MY ORDER?

Simply choose your style on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order.

We will prepare your order and let you know when it is on its way!

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Your order typically arrives within 4–11 business days, consisting of two key phases: Processing Time (1–3 Business Days)
Shipping Time (3–8 Business Days)
Orders are processed Monday–Friday until 5:00 PM (Sydney Time).

Orders placed after 5:00 PM or on weekends/public holidays will be processed the next business day.
Shipping Costs: Free shipping on all orders, regardless of order value or destination within our service area.

MY TRACKING NUMBER DOES NOT WORK

It may take 1-2 days for tracking numbers to appear in the courier's system. It may happen that the courier loses an order. If the tracking number is still not working within a few days, please contact the carrier.

WHAT KIND OF PAYMENTS DO YOU ACCEPT?

• Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, JCB

• Apple Pay, Google Pay

WHEN WILL MY CARD BE CHARGED?

Immediately after your order is successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information during checkout and purchase.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, widely used on the Internet for payment processing. Your credit card information is used only to complete the requested transaction and is not subsequently stored.

Contact Information